Support
FAQ
Installing JumpCart
Q: Where do I find exact instructions for installing JumpCart?
A: Page 18 of the JumpCart Operations Manual has a complete set of instructions for installing the JumpCart client software. You can find the manual by going to www.jumptech.com and clicking on the Customer Login menu option. After you have logged in you can click on the JumpCart menu, followed by the Help and Support menu, followed by the Help menu followed by JumpCart Operations Manual menu option.
Q: What are the PC requirements for JumpCart?
A: Memory: 32MB, Hard Drive Space: 10MB, Operating System: 2000 / XP / Vista, Web Browser: Internet Explorer version 6.0 and higher.
Q: Does JumpCart Client work on Apple® computers?
A: No, JumpCart is currently not supported on Apple computers.
Q: How do I set up JumpCart to go through a proxy server?
A: Open Internet Explorer. Select Tools > Internet Options. Go to the Advanced tab. Scroll about half way down and look for a heading “HTTP 1.1. Settings”. Make sure both of these boxes are checked.
Q: My IT department is very busy. What impact will JumpCart have on them?
A: Little to none. Since all aspects of JumpCart are server based, you can be up and running with no IT involvement in as little as 15 minutes.
Q: My customer is very sensitive to network security. What do they have to do to allow your system to work?
A: JumpCart follows all security rules found in firewalls and proxy servers today. The system does nothing to bypass corporate security procedures.
Q: How do I order more scanners?
A: First log into the JumpCart administration website by selecting the Customer Login menu within the www.jumptech.com website. Order scanners by clicking the Order Scanners Online link from the JumpCart menu.
Creating Catalogs
Q: Why isn’t the catalog upload feature working?
A: Check to make sure the format of the file is correct. The file should be a text file (tab delimited) or Excel file that contains a list of SKUs, one on each line. Additional information such as price may be included as separate columns within the Excel spreadsheet or as separate columns separated by tabs within the text file.
Scanning
Q: How come when I plug in my scanner it doesn’t do anything?
A: Make sure the JumpCart software is running by checking if the JumpTech red “J” logo is in the system tray (at the bottom right corner of the screen near your clock).
If the logo is not in the system tray, start the JumpCart client by double-clicking on the JumpCart client on your desktop. If the logo still doesn’t show up in the system tray, reboot your machine.
If the “J” logo is already in the system tray, try restarting the JumpCart client:
1) Right-click on the red “J” in the system tray and select “Exit.”
2) Double-click the JumpCart icon on the desktop.
If the scanner still doesn’t do anything, double check the COM port assignment in the Properties dialog:
1) Right-click the red “J” logo in the system tray.
2) Select COM Port Settings.
3) Select Auto Port Reset.
4) Once the message appears stating to plug in your scanner, plug in your scanner and press OK. If your device is found the COM port should now be set correctly. If it not found, try plugging your cable into a different port on the PC and repeat these steps. If this still doesn’t work, proceed to step 5 below.
5) If you are attaching your scanner to the PC via a serial port (9 pins at the end of the cable) you may have other software that is utilizing that COM port such as Active Sync or Hot Sync Manager associated with a PDA device. If so, you can usually disable this software by finding the appropriate Icon in your Windows system tray and right clicking on it and selecting the properties option and tell it not to use the COM port. If you are attaching your scanner to the PC via a USB port, please proceed to step 6.
6) Trouble shooting a USB install. If you are attaching your scanner to a PC via a USB port and you have followed all the above steps, the following items will step you through uninstalling and re-installing the USB drivers.
7) Make sure your USB cable in plugged into the PC. From your windows desktop, right click on the My Computer icon and select Properties. If you are using Windows 98, select Device Manager. If you are using Windows 2000 or XP, select the Hardware tab and then select Device Manager. Under Other Devices you should see a Yellow Question Mark or Yellow Exclamation Mark indicating any of the following, Multi-Port Serial Adapter, Symbol Bar code Scanner or Prolific USB device is not working properly. Right click on the item and select remove or uninstall. After uninstalling, remove your USB cable from your PC. If you are asked to reboot, do so at this time and when your computer reboots, plug your cable back into your computer and follow the instructions. If you are not asked to reboot, plug your cable back into the PC and follow the instructions.
8) If these steps don’t fix your problem, please contact Technical Support at 651.287.6000
Q: When I click the “+” button, the red beam appears, but when I put it over a barcode, the beam disappears and nothing happens?
A: The sound from the scanner is probably turned off. To turn the sound back on, hold down the “+” button until it beeps (about 10 seconds).
Q: Can I use the same scanner with the serial cable or USB cable?
A: Yes. The scanner is independent of the cable. You can use a single scanner with either cable.
Q: The window that says, “Submitting the order, please disconnect your scanner” comes up, but it just sits there and doesn’t go away.
A: You may have a proxy problem. See “How do I setup JumpCart to go through a proxy server?” above.